Frequently asked questions (FAQ)
How long does my loyalty points last?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty points will be automatically erased from member’s account once it crosses 3 months after the expiry date.
I do not want to receive any SMS from Pet Lovers Centre.
To stop receiving SMS type: PLC*STOP to 084-450-5252.
To start receiving SMS again, type: PLC*GO to 084-450-5252.
Will my points in the expired card be transferred to the new card?
Yes, the expired points and latest points will be merged automatically as long as registration is done using the SAME mobile number.
*The expired points will not be transferred for card expired more than 3 months.
How do I check my points?
Through website, Members can check their points at our homepage, www.petloverscentre.com .my
Through SMS, Type BALANCE and SMS this to the same number printed on card. ONE loyalty point will be deducted for each SMS sent to server by member.
How do I go about redeeming the items?
You may use our 24-hour Online Redemption Area or call our customer service officer at 02-170-7979 during office hours.
How long does it take to process my redemption vouchers?
It will take 7 working days to process. Your redeemed voucher(s) will be sent to your registered email after approval. Voucher is valid for use at any Pet Lovers Centre and The Pet Safari stores in Thailand.
What if I do not renew my existing membership card?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty Points will be automatically erased from member’s account once it’s crosses 3 months after the expiry date.
I have lost my card.
No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer 02-170-7979. A replacement fee of THB100 will be chargeable for all lost cards.
What is the discount that I am entitled to during my birthday month?
Members are entitled to 10% discount for no minimum purchase. The purchases are unlimited during the member’s birthday month.
My PLC VIP Membership Card is expiring soon. Any renewal fee required.
Yes, subsequent yearly renewal is at THB100 with no minimum purchase. Free renewal for purchase above THB1,200 in a single receipt owith no minimum purchase.